Cook's Heating & Cooling was established in 1985 by Mr. Farrell C. Cook. | Family-owned and operated

Heat Pump Repair: What to Do When Your System Breaks Down

Waking up in the dead of night to discover that your home is freezing cold is never a good experience. However, knowing how to respond in a situation where you need an urgent heat pump repair can make all the difference in this tough position. Here is a quick guide on what to do when your heat pump stops working.

  1. Stay Calm. This kind of scenario is distressing, but moving forward with a clear head can help ensure that your next steps are well thought out.
  2. Do a Basics Check. Before you call for an emergency heat pump repair, do a quick check to make sure the thermostat is set to the correct temperature, that the circuit breaker hasn’t been tripped, and that the filter is clean and free of obstructions.
  3. Call an HVAC Professional. Once you know that it’s not a problem you can easily resolve, contact an emergency HVAC professional to come inspect the system. Don’t attempt anything beyond basic checks since it’s always best to leave technical repairs to a pro.
  4. Document the Problem. As you wait for the technician to arrive, take a few moments to note the error and any accompanying symptoms, such as unusual sounds, error codes on the thermostat, or other changes in your heat pump you may have noticed prior to the breakdown. This information can help the technician identify the problem more efficiently.
  5. Bundle Up. To help you stay warm while you wait, layer up with blankets, sweaters, or coats, and turn on any space heaters if you have them. It’s easier to heat a single room than the whole house, so consider moving everyone in the household to one area, such as a bedroom.
  6. Consider Preventative Maintenance.One of the best ways to avoid having to call for an urgent heat pump repair in the future is to keep up with regular maintenance. Inquire with the technician about setting up regular services to help you prevent future breakdowns.
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