Cook's Heating & Cooling was established in 1985 by Mr. Farrell C. Cook. | Family-owned and operated

Communicating About Emergency Repair for Your HVAC System

Communicating About Emergency Repair for Your HVAC System

When something goes wrong with your heating and cooling system, most of the time, you just know it’s broken. When it comes to providing details to the HVAC technician about what went wrong, you may not have the terminology to explain exactly what happened or the trouble you’re having. Fortunately, there are some ways to communicate about your HVAC emergency repair that will help your technician provide more efficient and expedient service.

  • Think About the Timeline- The first thing that will be helpful to your HVAC technician when they are asking about emergency repair is if you can explain the timeline of problems. For example, did you notice that your system wasn’t running properly a few weeks ago, but you didn’t think much of it? Letting them know the frequency of the problem and how long it’s been happening will give them some clues about what to do next.
  • Sounds & Smells- Another important aspect of any emergency repair for your HVAC system is whether the system is emitting any strange sounds or smells. Is there a musty odor coming through your vets, or do you notice a strange whirring noise from the unit outside? Let your technician know if your HVAC system has shown any odd behaviors recently.
  • Previous Repairs- One final piece of information to provide the technician when they come to look at your HVAC system during emergency repair is what other repairs you’ve had done recently. Be sure to let them know the service history of your equipment.

At Cook’s Heating & Cooling, we are committed to providing our customers with the quick response they need during emergency HVAC repair. Contact us today if you are experiencing a HVAC concern at your home or business!

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